Privacy policy

This is Your Time To Talk’s privacy. In this policy, “I”, “me”, or “my” refers to Diane Hassall-Mead and Your Time To Talk.

Introduction

  1. This notice informs you of my policy regarding the information that I record about you. It sets out the conditions under which I may process any information I collect from you, or you provide to me. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. If you’re not happy with any of the points below, your only recourse is to leave my website.
  3. I take the protection of your privacy and confidentiality very seriously. I understand that all visitors to my website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. I will preserve the confidentiality of all information you provide to me, and hope you will do the same.
  5. My policy complies with UK law , including the EU General Data Protection Regulation (GDPR).
  6. The law requires me to tell you about your rights and my obligations to you in regards to the processing and control of your personal data. You can read about your rights and my obligations at knowyourprivacyrights.org
  7. Except as explained below, I do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which I process information about you

The law requires me to determine under which of six defined bases I process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which I process your personal information is no longer relevant then I will immediately stop processing your data.

If the basis changes then, if required by law, I will notify you of the change and of any new basis under which I have determined that I can continue to process your information.

1.          Information I process with your consent

If there is no contract between us, for example when you browse my website or ask to provide information about my services, you give me your consent to process information that may be personal information. Wherever possible, I aim to obtain your explicit consent to process this information, for example, by asking you to agree to my use of cookies. Sometimes you might give your consent implicitly, such as when you send me an e-mail to which you would reasonably expect me to reply.

Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally. I may aggregate and us it in a general way, for example to monitor the performance of a particular page on my website.

I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You can withdraw your consent at any time by instructing me at diane@yourtimetotalk.net.

2.          Information I process because I have a legal obligation

I am subject to the law like everyone else. Sometimes, I must process your information in order to comply with a statutory obligation. For example, I may have to give information to legal authorities if they request it or if they have the proper authorisation, such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to me

3.          Sending me message

When you contact me, whether by telephone, through my website or by e-mail, I collect the data you have given to me in order to reply with the information you need. I record your request and my reply in order to increase the efficiency of my business.

I keep personally identifiable information associated with your message, such as your name and email address, only to be able to track my communications with you.

Use of information I collect through automated systems when you visit my website

4.          Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another page, allowing a website to give you a personalised experience and the website owner statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

My website uses cookies to track how you use my website. They are placed by software that operates on my servers.

If you choose not to use cookies or you prevent their use through your browser settings, you won’t be able to use all the functionality of my website.

5.          Personal identifiers from your browsing activity

Requests by your web browser to my servers for web pages and other content on our website are recorded.

I record information such as your geographical location, your Internet service provider and your IP address. I also record information about the software you’re using to browse my website, such as the type of computer or device and the screen resolution.

I use this information in aggregate to assess the popularity of pages on my website and improve the content I provide. If combined with other information I know about you from previous visits, the data possibly could be used to identify you personally.

Disclosure and sharing of your information

6.      Third parties

It is very unlikely that I will need to disclose your personal information to any third party (except as set out in this policy). However, if you become a client there are a few occasions when I might need to disclose your personal information:

  • If I need to make a medical referral on your behalf (with your explicit written consent)
  • If my notes are subpoenaed by a court of law
  • If you, or anyone you tell me about, is being harmed or is at risk of harm
  • If you tell me that a child is being or is in danger of being abused
  • If you disclose having committed or planning to commit an act of terrorism
  • If you tell me that you’re laundering money from the sale of drugs

I have regular supervision where I talk about my work but I only refer to clients by their first name or client code. I’ve also appointed a Clinical Executor. If I can no longer work with you because of serious illness, or if I die, my Clinical Executor will have access to your contact details. They will contact you to let you know what has happened.

Access to your own information

7.      Access to your personal information

If you want a copy of any information I hold about you, please email your request to me at diane@yourtimetotalk.net. After receiving your request, I’ll let you when I expect to give you the information.

Other matters

8.      How you can complain

If you’re not happy with my privacy policy or if you have any complaint please email me to let me know at diane@yourtimetotalk.net.

If a dispute is not settled, I hope you’ll agree to attempt to resolve it through discussion or by entering into a  process of mediation or arbitration.

If you’re in any way dissatisfied with how I process your personal information, you have a right to complain to the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

9.      Retention period for personal data

Except as otherwise mentioned in this privacy policy, I keep your personal information only for as long as required by me:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by the tax authorities;
  • to support a claim or defence in court.

10.      Compliance with the law

My privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which I aim to do business. If you think it fails to satisfy the law of your jurisdiction, please let me know.

However, ultimately it is your choice as to whether you wish to use my website.

11.      Review of this privacy policy

I may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on my website on the day you use my website. I advise you to print a copy for your records.

If you have any question regarding my privacy policy, please contact me.